Refund policy
Effective October 13, 2026. This policy applies to purchases made on or after this date.
All sales are final
Credit packs are final once payment is complete and are non-refundable, including when purchased credits have not been used. Purchased credits have no cash value and cannot be exchanged for money or transferred to another account.
Exceptions
- Duplicate or unauthorized charges. If you were charged twice for the same purchase, or charged without authorization, we refund the duplicate or unauthorized amount.
- Paid but not delivered. If a confirmed payment did not add the purchased credits to your account and we cannot correct it, we refund that payment.
- Mandatory consumer law. Nothing in this policy limits a refund that applicable law requires and that cannot be waived.
Failed requests return credits, not money
Reserved credits are returned to your balance automatically when a request definitely did not reach the processing provider or the provider confirms a terminal failure. A timeout, network interruption or delayed request is not treated as failed while the provider may still be processing or billing it; the reserved balance stays held until the outcome is reconciled. Returned credits are not a monetary refund.
Customers in the European Economic Area, United Kingdom and Switzerland
Before checkout we ask you to agree that we start supplying the purchased digital content and service immediately, and to acknowledge that you lose your statutory right of withdrawal once supply begins. A purchase does not start without that consent.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer; billing errors are resolved faster that way. If you file a chargeback or payment dispute, we may suspend the account and its remaining balance while the dispute is open, and we may close the account if the chargeback is upheld or was filed for a valid purchase.
How to contact us
Email [email protected] with your account email, the charge date and the payment provider transaction or invoice identifier. Do not email full card details. Approved refunds return to the original payment method; processing time at the payment provider or bank is outside our control.